Serve in High Definition™ – Differentiate, Deliver Value and Delight Customers
To attract and retain loyal customers requires a lot more than a smile, a return call, and a thank you note. Good customer service is expected and no longer a differentiator. Has your attempt to create consistency and standards resulted in robotic or impassive conversations? Has your focus on growth overshadowed the voice of the customer?
To grow your business and stand out from the crowd, every employee and department must seek to add value, contribute, and create a memorable experience. In this action-packed program, Barb will give you a roadmap and proven ideas to:
- Increase staff engagement to bring your service and brand promise alive
- Break down silos and encourage collaboration between sales and support areas
- Provide additional value and stay top-of-mind with customers
- Get customer feedback and measure service easily
- Avoid the top three pitfalls that repel customers
- Most of all, inspire your staff to deliver genuine and attentive service!